FAQ

Hello and welcome. Below is a list of common Customer Service related questions we receive at WE LOVE DARUMA .
If your question is not answered within the list below please click here.

What is a Daruma doll?
Daruma is a traditional Japanese wishing doll that helps us to achieve our dreams and aspirations. The centuries-old Daruma tradition is positive, constructive, and simple. First, think of something special you wish to achieve. Next, draw or paint one of your Daruma doll’s blank eyes. Place Daruma someplace visible, so that while he focuses on your objective, you’ll be reminded to do the same. Once your goal is realized, signify your accomplishment by drawing Daruma’s other eye. Congratulations!
Yes they are. A Daruma is probably the most meaningful gift you can ever give someone.
Thank you, and yes! If you are interested in becoming one of our trusted worldwide retailers of WE LOVE DARUMA merchandise, please contact us here.
It’s very simple, and reasonably priced as all order are mailed express delivery. Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions. To see the price ranges click here
Orders generally ship within one week. For domestic addresses, they arrive within 1 day of shipping. For international addresses, they normally arrive within 5 days of shipment and are sent by air using EMS (Express Mail Service) out of Japan – the most trusted delivery service in the country. Shipments are professionally packaged safely and beautifully!
No. The 5% consumption tax is included on all domestic orders (if the shipping and/or billing address is in Japan). On international orders no sales taxes are charged on purchases made on uniquejapan.com. In some cases you may be subject to minor taxes and import duties, which are levied once a shipment reaches your country.
We use 256-bit SSL encryption to protect your identity and credit information through the order process. This assures our online visitors that confidential information and transactions cannot be viewed, intercepted or altered.

Privacy Information
We do not sell, give, or distribute any customer information. You may choose to receive promotional emails from us. If so, we will never share your email address.

Yes. We will provide a tracking code via e-mail to you once your package has left our facilities. All items are shipped by air via EMS (Express Mail Service out of Japan) and are packaged carefully.
For all inquiries, please click here.
Thank you! While the Daruma tradition is deep-rooted in Japan, it is still not well-known outside of it. We created the WE LOVE DARUMA brand and website to spread Daruma’s optimistic and inspiring energy around the world. The timing, we feel, could not be more pertinent. Daruma’s positive force is just as valuable in good times as in difficult ones, but our current economic climate has made the need to focus our energies all the more essential. The tools of success are within all of us, but as we go about our hectic lives, we could all use a little encouragement and support. Daruma urges us to remain determined, to never give up on our dreams, and to achieve what we’ve set out to do.
We accept all major credit cards such as Visa, MasterCard, American Express.
YES WE CAN! If you are stationed at a base in locations such as Yokosuka, Yokota, Zama, Misawa, Iwakuni, Okinawa, we have no problem shipping there. Be sure to enter JAPAN on the Shipping information page during the checkout process.